{"id":2120,"date":"2025-07-29T19:00:40","date_gmt":"2025-07-29T23:00:40","guid":{"rendered":"https:\/\/sites.georgetown.edu\/cets-clone\/?page_id=2120"},"modified":"2025-08-13T11:55:20","modified_gmt":"2025-08-13T15:55:20","slug":"service-level-expectations","status":"publish","type":"page","link":"https:\/\/sites.georgetown.edu\/cets-clone\/service-level-expectations\/","title":{"rendered":"Service Level Expectations"},"content":{"rendered":"\n<p><strong>CETS attempts to provide service according to the following service response standards:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time assistance in classroom &#8211; Fifteen (15) minutes from first contact with CETS personnel;<\/li>\n\n\n\n<li>FreshService Ticket with priotiry marked as &#8220;Urgent&#8221; &#8211; response within four hours<\/li>\n\n\n\n<li>FreshService Ticket with priotiry marked as &#8220;High&#8221; &#8211; response within one buisiness day<\/li>\n\n\n\n<li>Scheduling of classroom technology &#8211; two business days from first contact with CETS personnel<\/li>\n\n\n\n<li>Approval of Ad Hoc Classroom Request  &#8211; two business days from submission of room request<\/li>\n\n\n\n<li>FreshService Ticket with priotiry marked as &#8220;Medium&#8221; &#8211; response within three buisiness days<\/li>\n\n\n\n<li>Confirmation of CETS Event Services request &#8211; response within four business days<\/li>\n\n\n\n<li>FreshService Ticket with priotiry marked as &#8220;Low&#8221; &#8211; response within five buisiness days<\/li>\n\n\n\n<li>Request for CETS Consultation on classroom or departmental room upgrades &#8211; response within seven business days.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>CETS attempts to provide service according to the following service response standards:<\/p>\n","protected":false},"author":4407,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"gu_featured_image_display":true,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2120","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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