Capabilities and Expectations

Required Capabilities

Suppliers are required to adhere to the University’s purchasing requirements and must meet the following capabilities to participate in the procurement process.

Service

• Customer Service representation with a current business email address and phone number assigned to the Georgetown account.
• A company website.

Business

• Accept and follow Georgetown’s Purchase Order Terms and Conditions.
• Submit transaction-specific invoices upon accepting purchase orders.
• Understand formal competitive bidding process and protocols.
• Maintain business insurance that meets or exceeds Georgetown’s requirements.
• A warehouse to stock most commonly ordered products (if applicable).
• Effective management of next-day desktop deliveries to all Georgetown campuses and locations.
• Maintain sustainable up-to-date technology that is compatible to the University’s procurement technology.
• Timely processing of online orders and invoice submissions.
• Accept credit card and ACH payments.

Required Expectations

Qualified businesses must share our commitment to deliver the highest level of client service and support, user-friendly and efficient processes, and timely delivery of quality products and services.

Procurement Services expects suppliers to provide the following:

• Serve the highest standards of performance and responsiveness.
• Provide the appropriate scale, capacity and reach.
• Deliver excellent product and services.
• Possess a unique trait or skill, known as an X-Factor, which establishes the business as a customer-focused enterprise.
• Highly versed and educated in respective business functions.
• Maintain lasting and sustainable products and services.